Helplines & Support for Families
General enquiries
01724 454377
Please direct any postal enquiries to our registered address:
Solutions Pledge2Learn
Sovereign House,
Arkwright Way,
Queensway Industrial Estate,
Scunthorpe, DN16 1AL.
Operational delivery address (not for receiving post):
Solutions Pledge2Learn
Bottesford Town Football Club,
Ontario Road,
Scunthorpe, DN17 2TQ.
Young People’s Mental Health
Many of us deal with mental health problems every day and for young people it's certainly no different. The important thing is knowing where to find the resources to help them. We've put a few things together for young people who are struggling and want help - check out below and if you have some things we can add then please let us know.
As a parent/carer you will have regular/weekly contact with us and you can use the same contavt details to get in touch. You can also contact us using our Family Support Form and we will get back to you.
Where to get help
Anna Freud National Centre for Children and Families
The Anna Freud Centre is dedicated to children and young people’s emotional wellbeing and improves the lives of thousands of children and young people with mental health problems every year.
Visit the young people’s area of the Anna Freud website for lots of information and support including:
The AFC Crisis Messenger text service provides free, twenty-four-seven crisis support for young people across the UK. If you are experiencing a mental health crisis and need support, you can text AFC to 85258.
Self-care – this is the things you can do to look after your own mental health
Sometimes children and young people may experience emotional difficulties, feel alone and not sure what might help. It can be very difficult to talk about your feelings and what’s happening in your life.
Maybe you feel sad or confused; have experienced a loss, are being bullied or are questioning your sexuality. Whatever the issue, we all need help from other people at times.
Whoever you talk to will ask you to tell them about the kinds of problems or worries you are having so that they can think about the right kind of help for you.
This could be asking for an appointment for you with the Child and Adolescent Mental Health Service (CAMHS).
Visit the CAMHS website for more information.
MIND provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
On the MIND website, you can find information about mental health and wellbeing and how to find support. Understand your mental health, the different types of mental health, understanding a diagnosis and information about how to support a friend who is struggling with the way they’re feeling.
There is also information for parents and cares who are supporting a young person.
MIND also run The Haven, in Printer’s Yard in Fenton Street, Scunthorpe. The Haven offers mental health support to people aged 16 and over in North Lincolnshire, seven days a week, between 6pm and midnight. You can call them on 01724 279500.
If you don’t get through straight away, please leave your name and telephone number and a member of the team will call you back.
What is PAPYRUS HOPELINEUK?
HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.
For children and young people under the age of 35 who are experiencing thoughts of suicide
For anyone concerned that a young person could be thinking about suicide
Young People
Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive.
Concerned Others
If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.
Contact HOPELINEUK
If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.
Call: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Opening hours:
9am – midnight every day of the year (Weekends and Bank Holidays included)
Our Suicide Prevention Advisers are ready to support you.
Suicide Prevention
Life is for everyone, and we can all take action to help prevent suicide. The Suicide Prevention information contains a variety of information about what to do if you, or someone you know is experiencing suicidal thoughts or feelings, the warning signs, the support available – including crisis support and bereavement.
Anyone can contact Samaritans, no matter how old you are. Call 116 123 free anytime, from any phone. Talk any time you like, in your own way, and off the record – about whatever’s getting to you.
When you call, a volunteer will answer. They will listen to you and help you talk through your concerns, worries and troubles. They will focus on your thoughts and feelings, and may ask questions to help you explore how you feel. They won’t make decisions for you.
You can find more information about the Samaritans on their website, Facebook, Twitter, Instagram and YouTube.
Shout 85258 is a free, confidential, twenty-four-seven text messaging support service for anyone who is struggling to cope. Since launching publicly in May 2019, they had more than 500,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
To start a conversation, simply text the word ‘SHOUT’ to 85258.
You can also find Shout on Facebook, TikTok, Instagram, Twitter and YouTube.
The Campaign Against Living Miserably (CALM) is leading a movement against suicide. The CALM website runs a free and confidential webchat – seven hours a day, seven days a week – for anyone who needs to talk about life’s problems. They support those bereaved by suicide, through the Support After Suicide Partnership (SASP).
You can also find CALM on Facebook, Instagram, Twitter and YouTube.
With Me In Mind focuses on ensuring children and young people and families are able to access appropriate support to improve and maintain positive emotional wellbeing, to expand and widen positive self-esteem.
They provide information about low mood, anxiety, sleep, body image and include a whole host of resources including self-help and an eClinic app.
Further information is available on the With Me In Mind website
Whether you want to know more about how you’re feeling, get information about a mental health condition or know what support is available to you, visit the Young Minds website.
Their Crisis Messenger provides free, 24/7 crisis support to young people across the UK. If you know a young person who may be struggling right now, please share this service with them.
You can also find them on Facebook, Instagram, Twitter and YouTube.
Check out the above link if you want to find a local pharmacy, GP, dentist, your local A&E, or other urgent care services.
Anyone living in North Lincolnshire who needs to talk to someone about their mental health can now ring Freephone 08081 968442 at any time, day or night and someone will be there to help you.
Please note: This service is for a non-emergency response only. Anyone in need of urgent mental support in a crisis should ring the specialist North Lincolnshire RDaSH team on 0800 015 0211.
Find your local Trussell Trust food bank, their contact details and opening times.
Food banks welcome and support everyone who is referred to them, always acting with respect and without judgment. Volunteers will give a minimum of three days’ emergency food and offer support to resolve some of the difficulties you might be facing.
CCA support people with FREE Advice and Guidance in areas of Welfare Benefits, Housing issues and Debt. If you need advice on any of the following issues CCA could help:
Advocacy at appeals and Tribunals
Benefit Checks
Benefit Reviews
Completion of Forms
Council Tax Issues
Debt Advice & Dealing with different stages
Disability Rights
Housing Benefit
Pension Credit
Tax Credits
Utility Debt
For free, confidential and impartial advice in North Lincolnshire contact Citizens Advice.
Scunthorpe Central Carlton Street, SCUNTHORPE, North Lincolnshire, DN15 6TX
Call the Information Line on 01724 870941 which is open 10am - 4pm on Tuesdays, Wednesdays and Fridays.
Get advice on:
and much more. You can also search their website for advice HERE.
Find out what support you might be able to get to help with your living costs. You can get benefits and other financial support if you’re eligible.
Might be worth a look? We found this on the Sainsbury's website and thought it would be good to share. Let us know if it works for you!
Please note Sainsbury's base this on family of 4 adults.
This year Anglian Water has created a £65m support package to help its customers with their water bill. If you’re worried about your household finances, their Extra Care Support team can create a personalised plan made just for you. They offer a range of tariffs with discounts of up to 50%, affordable payment plans and can point you towards other help and benefits.